Meet the Team – Pieter Robyns

Blackwood Engineering Customer Account Manager in Dilsen.

About Pieter

Favorite Actor: Nicolas Cage

Favorite Book: Name of the Wind – Patrick Rothfuss

Hobbies: Reading, hiking, biking, tennis

What inspires you?

The vastness of the universe

Customer Account Manager Pieter Robyns

Pieter’s role at Blackwood

How long have you been part of the Blackwood Team?

1 year and 3 months

What is the most rewarding aspect of being employed at Blackwood Engineering?

Meeting a lot of people of different nationalities/cultural backgrounds and to contribute to getting new and more business for the Dilsen plant.

What does your role include as Customer Account Manager for Blackwood Engineering?

My main priority is to fulfill the customer’s expectations by communicating this to our technical team and to build a long-lasting relationship with the customer. I build these relationships with clear communication and competitive pricing.

What are the biggest challenges the commercial team has faced in the last 12 months?

After Covid-19 there was a big increase in the market and as expected a decrease afterwards.

The latest challenge was the Red Sea situation that caused a massive increase in shipping prices from the Far East.

What challenges are you currently facing and how are you overcoming them?

We have a lot of new OEM’s as customer in Dilsen. Making sure they all get the best experience is very important but also intense at times. I personally must work at my organizational skills to keep track of all these new projects.

How does the commercial team help deliver the Blackwood Way?

The commercial team guides the customer through the Blackwood Way that the other departments of Blackwood deliver. We start at low-cost manufacturing and end with a product that has the highest standard of quality at a competitive rate.

Final thoughts?

I enjoy working at Blackwood and see myself becoming an old member for the Blackwood Family like there are so many. I believe in loyalty that goes both ways and that the customer always has the same group of people to address.

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